Terms & Conditions

• Order/Proofing Process
• Payment
• Delivery Times / Cost
• Returns
• Printing
• Pricing
• Caricature Artwork
• Foreign Text
• Orders of Service/Orders of the Day of More than 4 Pages
• Assembly
• Samples
• Contract

Order/Proofing Process

Once you have placed your order you will receive a confirmation email containing your order reference and a link to a data entry form if applicable. If you have chosen to supply your own wording please email your wording to sales@love2print.co.uk quoting your order reference number.

Proofs are normally sent within 2 to 4 working days. We aim to dispatch most orders within 10 - 15 working days of you submitting the order or where required, your proof approval. Delivery for handmade items is approximately 4 to 6 weeks from proof approval. Due to seasonal changes delivery and proofing times may vary. It is recommended that you send invitations at least 3 months before the wedding date.

Order of Service, Order of the Day and Menu layouts should be in Word format.

Table Plan layouts should be in Word or Excel format and should include the table layout, table numbers/names, Bride and Grooms' names, guest names, wedding date and venue.
 

Payment

Love2print accepts payment via all major credit/debit cards. Cardsave process online payments on our behalf.
 

Delivery Times/Cost

We aim to dispatch most orders within 10 - 15 working days of you submitting the order or where required, your proof approval. Non-personalised items are usually dispatched within 7 working days. Delivery for handmade items is approximately 4 to 6 weeks from proof approval.

Delivery within the UK mainland is charged at £4.95 per order. For free samples, favour bags, garters and orders totalling £200.00+ delivery is free. Delivery to Ireland (ROI) is £15.00.

PLEASE NOTE: Because most of our wedding stationery suppliers also print Christmas cards the Christmas period is a very busy time for them. Over the Christmas period proofing and delivery times may be extended.
 

Returns

Products that are faulty or damaged in transit will be refunded or exchanged. Please examine the goods on delivery and notify us within 7 working days of any fault, damage or shortage. Where applicable reasonable returns costs will be refunded to you. We may, however, ask for proof of the return costs. Please contact us before returning goods.

If we have made an error on your order we will refund you or send the correct order. If you have made a mistake, for example provided incorrect details and then approved a proof, we will not be able to issue a refund or replacement. For this reason we recommend that you check all details carefully before submitting your order or proof approval.

Non-personalised items can be returned for a full refund. Please notify us via email within 7 working days of receiving the goods that you wish to return them. You will need to arrange for the goods to be returned to us at your own cost.
 

Printing

Whilst every effort will be made to complete orders using the materials specified, we must reserve the right to substitute the nearest available material if necessary. Some products are handmade and therefore each item may vary slightly.
 

Pricing

Every effort is made to display prices accurately, however, on rare occasions mistakes occur. In this event Love2print will correct the mistake and inform the customer so they can decide whether to continue with the order at the correct price.
 

Caricature Artwork

Upon receipt of your photo and/or payment, whichever is the latter, we will commission artwork on your behalf. At this point, any agreed refund will be minus a £10.00 sketching fee. Once the caricature is complete we reserve the right to use the artwork on our website and in promotional material.
 

Foreign Text

Collisons charge £24.00 per item to print in a language other than English. BelArto charge £25.00 per item. Please provide your invitation in Microsoft Word format. If you require printing in a foreign language you will be sent an invoice for the total due after you have placed your order.
 

Orders of Service/Orders of the Day of More than 4 Pages

Orders of service/Orders of the Day which require more than 4 printed pages (1 folded insert, printed on 4 sides) may incur an extra charge. Orders will be quoted at the time of proofing (once the order of service has been type set). This is so the printer can confirm exactly how many pages are required. You will then be sent an invoice for the extra pages, if you are unhappy with the quote you may cancel the order. Currently Collisons charge £75 for each extra insert required (an extra insert consists of 1 folded insert printed on 4 sides). BelArto charge £35 for each extra insert required.
 

Assembly

Some products require assembly.
 

Samples

One sample will be sent for each design you select. This will be a sample of the wedding invitation. You may order up to 3 samples per manufacturer, with the exception of Collisons, where you may order 2 samples. Samples will be dispatched within 3 to 10 working days depending on the supplier. Please note that from time to time our suppliers include special offers with samples. These special offers are provided directly by the manufacturer. If you have any queries or would like to claim the special offer please contact the supplier directly for details.

Contract

For non-personalised orders, our contract with you begins when we dispatch your goods. For personalised orders the contract begins when the order is sent to print. This is usually after proof approval.

Love2print reserve the right to amend our terms and conditions at any time. Customers can obtain updated versions of these terms and conditions by visiting our website.